REFUNDS FOR RESERVATION CANCELLATIONS
Any refund arising from an approved reservation cancellation shall be processed in accordance with the cancellation terms applicable to the booked service and the policies established by Inka Time Tours.
All refunds will be issued using the same payment method originally used by the passenger when making the reservation. For example, if the reservation was paid for using a credit or debit card (Visa, Mastercard, or any other card provider), the refund will be processed directly back to the same card used for the original transaction. The time required for the refunded amount to appear in the customer’s account will depend solely on the issuing bank, financial institution, or payment processor involved in the transaction.
For payments made through money transfer services such as Western Union or similar providers, Inka Time Tours will process the refund using the most appropriate available method. In such cases, any bank fees, transfer charges, remittance costs, administrative expenses, or other transaction-related fees incurred during the refund process will be deducted from the refundable amount and shall be borne by the passenger.
To request a refund, the reservation holder must submit a formal request through the official communication channels of Inka Time Tours and provide any information reasonably required to verify the identity of the applicant and the ownership of the reservation.
Inka Time Tours shall not be held responsible for delays caused by banks, financial institutions, payment gateways, international money transfer operators, or any other third parties involved in the refund process.
The approval of a refund does not constitute a waiver of any other terms, restrictions, cancellation penalties, administrative charges, or conditions set forth in these Terms and Conditions.
INKA TIME PERU S.A.C.
Tax ID (RUC): 20603367881