enes (+51) 971245714 info@inkatimetours.com

TERMS AND CONDITIONS


TOUR OPERATOR: Inka Time Peru SAC.

CLIENT: Direct Passengers or Travel Agencies.

1. ABOUT RESERVATIONS All reservations must be made through our website (by filling in the reservation form) or sent via e-mail to: info@inkatimetours.com at most 12 months in advance and at least 2 days before starting the tour (this depending on the availability of spaces and the confirmation of the agency).

Urgent answers about availability of spaces or confirmation of reservations, you can make calls to our office phone: (+51) 971245714 attentions from Monday to Saturday from 9:00 am to 9:00 pm; Sundays and special hours to our mobiles: (+51) 984986997 – (+51) 971245714 with Elizabeth or Beto.

Consider the Peru time (GMT – 5). The operating agency, agent or passenger responsible for the trip must send the following detailed information on all the members of the trip to be made.

The operating agency, the agent or passenger responsible for the group who has not filled out the reservation form on our website and made the reservation by email must send the following detailed information of all the members of the trip to be made:

Full Name, Passport Number, Nationality, Date of birth (As it appears in the Passport), the start date of the tour, and which is the means of payment you want to use.

Once we give the go-ahead to your reservation (the response will arrive a maximum of 12 hours late, this for reasons of country time changes),

We will send you an answer with a reservation code in addition to the data of the requested tour, at that time the reservation will be as a partial reservation until the moment of receipt of the client’s payment deposit that must be made a maximum of three days after receiving the confirmation and reservation code;

Reservations are guaranteed once the receipt of the deposit in our bank account is confirmed, otherwise we reserve the right not to recognize the reservation made;

When making the reservation, we must scan the document proving the deposit or transfer code.

2. TYPE OF RESERVATIONS:

Individual: We call individual reservations to the quantity less than or equal to 10 passengers; Deposit of 50% of the total amount is required at the time of booking and the other 50%, five days before the start of the tour or in special cases up to 24 hours before the tour begins.

Groups: We call group reservations to the amount greater than 10 passengers, in the same way, a deposit of 50% of the total amount of the reservation is required in advance and the other 50%, 15 days before the start of the tour, or in special cases up to 2 days before the start of the tour.

Payments: reservations can be paid and repaid up to 12 months before starting the tour by our company.

INKA TIME PERU SAC, reserves the right to cancel the reservation and apply administrative expenses if the established deposits are not received on the dates provided by our company.

For all last-minute individual and group reservations or made less than 5 days before the start of the tour, the passenger, the operating agency and/or agent, must make 100% of the total amount of the reservation.

DATA TO CONSIGN FOR THE RESERVATION IF YOU DO BY EMAIL:

The number of passengers, Full name, Passport number, Date of birth, Country of origin, Occupation.

3. PAYMENT METHODS:

3.1.- PAYMENTS WITH TRANSFERS VIA WESTERN UNION WHERE YOU CAN MAKE DEPOSITS FROM ANY OFFICE OF WESTERN UNION IN PERU OR ABROAD;

DATA REQUIRED:

ON BEHALF OF: ZOLIA EUFEMIA SALLO PUMACAHUA.
DNI (ID): 48374755
ADDRESS: CALLE TRIUNFO 388 CUSCO – PERÚ.
POST CODE: 08002

REMEMBER: After you make the requested deposit, you must send a copy of the deposit receipt or the MTCN code, then we will send you a proof of receipt of the payment.

3.2.- PAYMENTS THROUGH “PAYPAL”, THE SAFEST AND RELIABLE FORM OF PAYMENT IN MORE THAN 200 COUNTRIES IN THE WORLD.

This means of payment has an 8% surcharge for interbank taxes (eg US $ 100 + 8% = US $ 108.00 to deposit); For this operation, you must mention your payment preference at the time of sending us the traveler information, then we will send you a payment request via PAYPAL to proceed with the payment.

3.3.- PAYMENTS WITH CREDIT OR DEBIT CARD.

This means of payment has an 8% surcharge for interbank taxes (eg US $ 100 + 8% = US $ 108.00 to deposit); If this is your choice, we will send you an email with a link (link) that will take you to the VISA platform from where you will make the payment safely.

The other 50% or the remaining balance, must be paid in Cusco at most one day before starting the tour in the informative talk, this in cash in Soles (According to the exchange rate of the day) or Dollars.

It could also be paid with any credit or debit card (card payments have an 8% surcharge for interbank taxes).

4. CANCELLATIONS OF RESERVATIONS:

The client can make the cancellation of the reservation at any time, this must be issued in writing to our e-mail, if the cancellation of the reservation is before one month of starting the tour,

Only 40% of your contributions will be withheld (non-refundable), if it is before 15 days of starting the tour you will lose 60% of your contributions, not counting extra expenses such as shipping, bank withholding and then you will lose 100% of your contributions (these only applicable for individual reservations);

For group reservations before 2 months of starting the tour, 50% of your contributions will be discounted, before 1 month of starting the tour 70% of your contributions will be discounted, then you will lose 100% of the contribution.

We recommend the use of travel and medical insurance for your safety. Insurance in Peru can be purchased with local and international insurance companies based in Lima.

We prefer not to get involved in providing this service because it is easier and cheaper to acquire it outside the country, that is, in your place of origin, however, we will gladly assist you if you wish to request it.

If a member of the group becomes ill or is disabled, we will take care of him through a qualified doctor, the expenses must be borne by the client, including hospitalization and medications if necessary.

In case of an accident and/or emergency evacuation, all expenses will be covered by the client.

ABOUT INCA TRAIL TOUR

Permits for the Inca Trail are processed with the name and passport number, in no case may they be transferable to another person.

The change of dates is also not possible once the permit has been acquired. These are not refundable or transferable, please, note that this is Peruvian government regulation and not Inka Time.

In the extreme case that the Inca Trail is declared closed for security reasons, or causes it to escape our responsibility, Inka Time will replace your excursion with an alternative route.

If you book the Inca Trail tour with a Student Card. During the walk, the original must be carried along with the passport.

The personnel of the Ministry of Culture will prohibit entrance if the student card is not shown, a situation that will escape our responsibilities.

5. MONEY RETURNS FOR RESERVATION CANCELLATIONS.

If this is the case, the refund of the money will be made directly to the payment method that the passenger used at the time of making the reservation payment, for example, if the passenger paid for his reservation using a Visa credit card, the refund will be made directly to that card.

For cases of payments made via Western Union, we will make the deposit, but the payment for shipping rights will be deducted.

6. PRIVACY POLICY:

We know the importance of your information, which is why our privacy policies are strict, INKA TIME will use this information exclusively to nominate reservation tickets, we never share this information with third parties, Your information is in good hands, we hate SPAM

7. RIGHT TO USE IMAGES

The client accepts and grants Inka Time the right to use images, photos, and videos during
the participation in any of our packages for any type of advertising, at no cost, this with previous request before the tour.

8. RESPONSIBILITIES:

INKA TIME PERU SAC reserves the right to modify any itinerary if really necessary, to safeguard the interests of our clients. We reserve the right to reject, accept or retain any person as a member of any of our trips.

Luggage is the responsibility of the passenger during the entire trip. In the same way, we reserve the right to change some of our rates without notice, this for reasons of exchange rate or change of rates of provider companies, eg: Train, Buses, Flights.

INKA TIME PERU SAC acts only with the capabilities of AGENT under the legal conditions that in the exercise provides the necessary precautionary information.

Reason for which, INKA TIME is not responsible for damages, illness, loss, additional expenses, accidental delays, or other irregularities that may be caused by negligent or intentional acts or omissions on the part of supplier companies, related to transportation, accommodation. or other services related to the execution of the tourist program; or by natural disasters, social problems or acts of nature.

The company recommends obtaining the following types of insurance: Travel insurance, Accident or disability life insurance, Medical evacuation insurance.

9. ON PASSENGER COMPLIANCE

9.1. Acceptance and Knowledge of our Terms and Conditions

The terms and conditions set out below in this document are mandatory and binding. They apply to all reservations and activities made through our website, via email or face-to-face. The use of any of these channels implies the knowledge and acceptance of them.

9.2. Modification of the terms of use

Inka Time reserves the right to make modifications or updates to our terms of use at any time. It’s the responsibility of the customers to review them.

9.3. OBLIGATIONS OF PASSENGERS ESTABLISHED ACCORDING TO POLICIES OF INKA TIME

  • Respond clearly and precisely to responses and requests, such as forms to be filled out by your assigned Experience Designer.
  • Follow the instructions of the team en route.
  • Compulsory attendance at the informative meetings, which are held prior to your tour, is essential to begin the experience en route.
  • Comply with all the obligations set forth in these Terms and Conditions.

ATTE: INKA TIME